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A quick strategy to piss me off is to present me the run round. Ulta continues to be on my sh1t checklist currently with their actually delayed transport.
I don’t perceive Ulta’s transport. There’s completely no rhythm or purpose to it. Some days I’ll place an order and inside two days I’ll have it. Different days it’ll take close to per week and a half to get. Additionally they by no means use the identical transport methodology twice. I positioned about 5 orders up to now through the 21 Days of Magnificence Sale and I’ve gotten them shipped through Fedex, Lasership, USPS, and UPS. You by no means know which provider goes to convey the package deal.
However my actual subject is I positioned an order on March seventh for some objects and sadly, it’s been in limbo since with FedEx. My standing has been “Left FedEx origin facility” since that point. Final Friday I made a decision it was time I contact Ulta. I used to be instructed to attend till Monday to see if it arrives. It didn’t.
On Monday, I contacted them once more and mentioned Hiiiiii! It’s me! Keep in mind me? The one who’s packaging didn’t arrive! I used to be instructed, “It’s nonetheless in the timeframe to reach test again with us Thursday”. Tomorrow is Thursday and I’ve a sense I nonetheless gained’t see motion on that field. I checked it at this time and we nonetheless have the identical standing. Don’t get me fallacious Ulta is way superior to Sephora so far as transport goes, rewards, and many others…however typically they only make me rage. Keep in mind my Homeworx Candle drama? I really feel like typically their customer support is a little bit wacky. If I ordered one thing on the seventh one thing is fallacious if it isn’t right here no less than by the 14th. However nope, they only refuse to do something.
I probably gained’t dispute it and I’ll give them till maybe Monday however after that I’ll name once more and see what new and fascinating story they inform me. I really like you Ulta however in recent times your customer support has actually gone down the drain.
Do higher okay?
How’s your expertise with Ulta Buyer Service been?
